Jeanette joined New Forest Quaker Care Home as Interim Manager in September 2017, appointed Registered Manager in August 2018 and Nominated Individual in December 2018.
Jeanette has worked at management level in Health and Social Care for over 17 years. Starting out running her own Domiciliary Care business for over 8 years, this supported many people in the local area to continue to live in their own homes as independently as possible. Her main objective when joined New Forest Quaker Care Home, was building a strong team motivated to providing high quality person-centred care, therefore ensuring we are compliant with all CQC regulations and relevant legislation. Above all her passion has always been to ensure every individual receives care of the highest standard, regardless of individual circumstances or any challenges that may arise.
That was achieved when we were rated with Good across the board in our latest CQC inspection in November 2018.
Please click here to see our most recent report.
Jeanette has numerous qualifications in Health and Social Care, including her Registered Managers Award (Achieved 2007) and Level 4 in Health and Social Care (Achieved 2009). As a result gaining a wealth of knowledge and experience along the way completing vast training over her many years in Health and Social Care.
Believing that a manager should be available at times which are preferable to residents, families and visitors she does not work the standard office hours Monday-Friday 9-5, meaning should they need any assistance or advice she is readily available. By regularly working late into the evenings Jeanette is always on hand to both the night and day teams promoting communication throughout the whole of New Forest Quaker Care Home.
Jeanette is often found having informal discussions or brainstorming ideas in the staff room or seniors office, sharing her knowledge and experience with all staff. Her philosophy is to promote an open-door policy throughout the home, making sure someone is always on hand for advice or just to lend an ear if needed. Actively encouraging staff to recognise their differences and work towards their strengths, mentoring staff in their own personal development.
Outside of work Jeanette is family orientated spending time with her three grown children and grandchild. She enjoys travelling – relaxing on a beach with a good book is her idea of heaven.
Ieva holds her Level 3 Diploma in Health and Social Care, she has extensive experience as she has worked in the industry for over 8 years, previously working as Support Worker and Care Assistant before starting her career with New Forest Quaker Care Home in 2012, progressing from Care Assistant, to Senior Carer (April 2015) to Team Leader (March 2017) and finally being promoted to Deputy Manager in January 2019.
Ieva is a key part of the management team at New Forest Quaker Care Home, she is responsible for ensuring all staff work to the best of their abilities – providing the highest quality of person-centred care, standing in for and supporting the Registered Manager when required, Ieva carries out all new staff interviews and inductions, conducting assessment of new residents and following up with enquiries, Ieva is responsible for signing off all staffs competencies for medication within the home, keeping her knowledge up to date to ensure we comply with law & legislation.
Outside of work, Ieva enjoys travelling, reading and spending time with her husband.
Chelsea joined New Forest Quaker Care Home as a Care Assistant in October 2017, taking over the role of Reception/Administrator in January 2018, she was promoted to Support Manager in January 2019, Chelsea’s main responsibilities are to support the residents, their families & the staff of New Forest Quaker Care Home. She works closely with the Deputy Manager and Senior Care Team to ensure we continue to provide the highest quality of person-centred care. Chelsea is responsible for all the staff training in the home, she is both an Infection Control Champion supporting the Housekeeper with all aspects of Infection Control and a Moving & Positioning Champion ensuring all staff are competent and confident when assisting residents, she also manages the website. Chelsea supports the Registered Manager and Business Manager within all areas of the home.
Chelsea is usually the first face you see when entering New Forest Quaker Care Home as her office is based in reception, she is currently studying her Level 3 diploma in Health and Social Care, Chelsea has worked in this industry for over 10 years, having started out working for a family members Domiciliary Care business. She has continually worked in care throughout this period, expanding her knowledge and working in different areas of Health & Social Care.
Outside of work Chelsea enjoys travelling and has a keen interest in Italy, spending time with her family, Formula 1 racing, cooking, reading and sewing.
Amanda has worked in the care sector for over 25 years. She joined New Forest Quaker Care Home in 2005, as a Day & Night carer, supporting the residents with their daily care and support needs, Amanda worked in this role for over 11 years.
Amanda was appointed Housekeeper in 2016, supporting the residents and the home with all aspects of housekeeping, leading a team of domestic and laundry staff, ensuring they all work to the highest standards. Amanda is responsible for ensuring the home meets all required infection control standards and regulations.
Amanda has completed all mandatory training achieving certificates in safeguarding, infection control, fire safety, food hygiene, diet and nutrition, dementia, first aid and health and safety. Amanda most recently completed an Infection Control Champions course, Amanda is the lead in this sector and this has given her the tools to teach all others in the home the importance of infection control. Amanda is an integral part of the New Forest Quaker Care Home team.
Outside of work Amanda’s hobbies include spending time with her family, walking her dog, riding her bicycle & cross stitch.